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Getting Started

Training

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Getting to know Zendesk

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Product news and updates

Feature and functionality deprecation

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Announcements

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Release notes

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Service notifications

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Mobile updates and known issues

API updates

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Administrators

Zendesk basics

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User access, sign-in, and security

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Users, groups, and organizations

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Tickets and channels

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Configuring and using your email channel

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Managing your support workflow

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Searching the data in your Zendesk

Supporting multiple languages

Help Center

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Voice

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Setting up integrations

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Extending your Zendesk

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Reporting and performance

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Product policies

Zendesk Classic and Web Portal

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Best practices and recipes

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Support tips & notes

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Agents

Agent Guide

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Developers

Total Beginners Guide to the Zendesk Platform

Zendesk REST API

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Zendesk Apps framework

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Mobile SDKs

Reference docs

Zopim Chat

Setting up Zopim

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Using Zopim

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Zopim analytics and overview tools

Zopim API

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Zopim integrations

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