Exportación de datos a un archivo CSV o XML (Professional y Enterprise) Seguir

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4 comentarios

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    Pablo Kerekes

    I need to export the body of the tickets including the public and private comments, not only the number of the ticket.

    If I have a view I need all the bdy tickets, is there a possibility of doing this?

  • Avatar
    Jessie - Community Manager

    Hi Pablo!

    If you do the full data XML export mentioned in this article, you'll get the ticket comments.

  • Avatar
    Pablo Kerekes

    Jessie, sorry is not that way. unfortunately there is no such an option anymore. They used to have it. At this moment you have a note that informs that the option of full data XML export is not available anymore. That is why I asked in this forum

    So...is there a possibility ?

  • Avatar
    Jessie - Community Manager

    Hi Pablo!

    I see the note that you're referring to. You would need to contact our support team to get a JSON export. You can submit a ticket by clicking the link at the top of the article!

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