Talk - Problems with Google Chrome stuck on "connecting"
For about the past week, I and another of my agents have been unable to place or answer calls on our Zendesk.
Common factors: we're both using Google Chrome. It works if we both try other browsers. Another agent has had no issues
When I try to dial out - it just opens the popup in the top right, and says "Connecting..." in the black tab. It never connects. It plays the "Dialing" sound, sometimes repeatly. After about 30 seconds it gives up and abandons the call attempt.
Clicking to answer a call sort of gives a half-answered state on the popup, but there's a blue timer that counts down the 30sec to answer the call, which expires and then the popup goes into missed call state.
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Hey Max!
Chrome is actually the recommended browser for Talk, so if you're having issues we'll need to take a closer look at it with you to find out what's going on. I'm going to get a ticket started for you so we can get you fixed up! We'll see you there shortly.
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We are having the same issue stated above. Whats the resolution for this issue??? We're have a bad experience with Zendesk Talk.
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Hi Gemini,
Thanks for letting us know. I can see there is an existing ticket with us here in Support regarding this #3281339 and you've already getting some help on this ticket regarding the matter. :)
Best,
Amie
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Was this ever resolved. I have a co-worker that is experiencing the same issue
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Hi Dtimm!
In these specific cases the issue was that something was blocking the TCP connection on the user's LAN. You'll want to make sure that you have whitelisted all the needed IPs and domains (which you can find in this article. Antivirus software can also cause these types of issues so you'll want to check the settings for any of that type of software you're using. Let us know how it goes!
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Hi, until today Zedesk Talk was working perfectly on google chrome, now erevy time that I try to accept a call on the blue botton to answer, Talks stuck in proccess to CONNECTING... and nothing happen, could please help me with this.
Regards,
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Hey SCG,
I'm going to create a ticket on your behalf so our Customer Advocacy team can look into this for you.
You'll receive an email shortly stating your ticket has been created.
Cheers!
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