3 Comentarios

  • Jessie Schutz
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    Hey Andrew!

    I'm fairly certain that this happens because of the way FB messenger deals with email headers...I don't think it's anything on our end, but I'll check to make sure I'm not leading you astray.

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  • Andrew J
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    Hello Jessie,

    My thought is that Zendesk processes the email before it gets sent to FB.  If I make the comment using the Zendesk agent interface or App the comment is fine.  IMO Zendesk should be processing the email so that it displays nicely.  After all, we don't expect this content in the ticket, so why should it make it to FB?

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  • Jessie Schutz
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    Quick update: I talked to one of our social media product champions and he figured that it's an issue with how FB formats stuff coming out of Zendesk, but we're going to ping one of the Product Managers to get some more info. I'll keep you posted!

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