My company is using a Zendesk Lite, with only just one line. Because we selling to different countries, we will try soon the Zendesk Basic for adding new numbers. One of the agents will be available for callings from 2 different countries, with 2 different telephone numbers each.
Is it possible enable that agent to be able to pick up callings from 2 different countries (telefone lines)? I have seen a webinar video where they explain the zendesk talk, and I have seen the agent have to choose the telephone line (one) so that is why my doubts....
Thanks in advance,
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