Zendesk Talk

1 Comentarios

  • Guy Dee
    Zendesk team member

    Hi Fermín! 

    Yes, one agent can pick up inbound calls for multiple numbers. The process of selecting a number for Talk which you saw in the webinar is necessary for outbound calling - the agent chooses a number to call out from in order to place an outbound call.

    No matter what the agent picks as their outbound calling number, though, they can accept inbound calls for any phone number that is set up to route calls to them.

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