Change text colour in Ticket editor

67 Comentarios

  • Anne Flore CAIRE

    Also +1.

    Why subscribe to a product like zendesk, if the responses we can provide to our customers are of LOWER QUALITY than those sent by a normal messaging tool ? And the same for side conversations, even more DEGRADED, where full text formatting is not available either (neither the fact of being able to differentiate the recipient of the cc, nor the possibility of having our signature in a table...)

    My company has just launched on Zendesk and we are already disappointed to see some basic features missing like this. Deception of ALL our users!

  • Jim Tatum

    Well after 4yrs of this Zendesk BS and them not listing to their customers needs, we have made the decision to LEAVE Zendesk at the end of our subscription period in June next year. We as a large construction manufacturer can not continue to pay for a product where the product developers and upper management do not listen to the ones paying their bills. We have already started our transition to move away from Zendesk after the first of the year. 

    I am sure this will get deleted by the community mods, but hopefully others will see it and follow suit. There are better alternatives to Zendesk out there and some of them actually listen to their customers feedback.

  • Steve Logan

    Jim Tatum - before they delete your comment, can you share which products you're evaluating?  We moved from Kayako to Zendesk (mostly due to the former's billing issues).

  • Jim Tatum

    Steve Logan We are moving to Remedy which uses Salesforce as a backbone and since our company already has a large salesforce footprint we are just adding this feature to our existing platform.

  • Andreas Schuster
    Community Moderator

    I try to use emojis if I want to point something out (e.g. 🔴🟡🟢🟠🔵), however, I can understand that in certain business emails this does not look good. Let's hope Zendesk will fix this.

  • Martin


    The workaround for agents to reply to the Zendesk update using email (since even the most basic email editor allows coloured text) should not be necessary. 

  • Drew

    Still no update on this by ZenDesk. This new Agent Workspace doesn't do any good when half of the previous features are gone, and all the other available features are the most basic of features.

    I will be offering other suggestions to our Hypergrowth company as well since it seems that ZenDesk does not seem to integrate even the most basic of needs.


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