Block certain end users from being able to raise Urgent ticket

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  • Michael Fischer

    A triage group can look and reprioritize.  My people do that alllll the time.  Sometimes a social problem shouldn't be defeated with an engineering solution.

     

    ...yes I know cold chance in hell but saying it made me feel better.

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  • Michael Fischer

    I was looking at old tickets and ran into this reply I made.  

    Here is the engineering solution.  Set a tag on the requestor itself to someValue.  Then do a tag check on the urgent trigger.  Add in a new check in your trigger - If requestor is not tagged someValue then fire. 

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