I am looking for something I miss in e-mail functionality with an old CRM I jury-rigged into using as a ticket tracker system.
That system (streak) had the functionality of letting you see how many people outside your org had viewed the ticket. That is, you could see if someone had opened an e-mail much like Outlook's "open receipt" functionality.
is there any way to do this? It's very helpful for seeing if tasks I have sent to other software IT teams we work with (outside our company) have been opened and viewed or are still languishing in their inboxes.
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