Increase Live Chat Attachment Size
CompletadaOur company would love to see an increase in live chat upload size from 5MB to 20MB, matching email's upload capability.
We have to move customers to email because of the size limitation of uploads in live chat, causing a longer resolution time and confusion with customers.
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Hi there Alexandra,
Thanks for your feedback. Although we have no immediate plans to increase the file size limit for Chat, can you elaborate on what type of files are being sent? Are they mostly large image files?
Some customers are currently using Dropbox or Box to store larger files and send the link to those files via Chat, although those files are usually larger than 20MB.
Thanks,
Ramin
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Hi Alexandra,
Good news, the file size has been increased to 20MB as of today. Hope that helps you and your agents out.
Thanks,
Ramin
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