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Web Widget - Adding support for field types

Planeada
Will Sanderson

We currently use widget forms along with web forms to capture specific and very important data.  One field we use asks about a specific date, but it looks like for some odd reason, the widget form doesn't support adding dates.  I'm not sure why this is not implemented into the widget form but it needs to be added as soon as possible.

Our team is missing vital information and certain customers (and all internal Zendesk users) can ONLY use the web widget.  If internal Zendesk agents were allowed to submit forms through the web then it would makes things a bit easier.  Until then, we need the ability to support choosing a date custom field in the web widget.

I was told to submit a feature request to make this feature a possibility.

Thanks in advance!

11 Comentarios

  • Comentario oficial
    Daniel Aron
    Zendesk Product Manager
    Thanks Will this is a great use case. You're right, we don't currently support date fields in the Web Widget, however we're working on it. I don't have an ETA but we will update this thread when we're ready to beta test it.
     
  • Gareth Jones

    Hi, I'm just chipping in here - we are using Zendesk at a resort and capturing the Arrival Date of the guest is critical, mainly for automatic prioritization of tickets.  Daniel, do you know if there has been any progress on this?

     

    Thanks
    Gareth

    0
  • Daniel Aron
    Zendesk Product Manager

    Hi Gareth,

    We are still planning to support additional ticket field types in the future, including the date field. This work has been delayed due to other priorities, however i'll let you know as soon as I have more to share. 

    0
  • Gareth Jones

    Hi Daniel

    That's great, thank you!

    Gareth

    0
  • Alex French

    I've added my vote to this. I want to add a date of birth, an appointment date, or a meeting date to a form.

    Also REGEX and multi-select field types would be really useful. In my opinion any field I can add to a form should be available in the web widget to give me multi-channel use.

    Thanks.

    Alex

    0
  • Daniel Aron
    Zendesk Product Manager

    Thanks for your comment Alex. Consistent field type support across channels is something we're working towards this year. Hoping to have an ETA for at least some new field types in the Web Widget soon.

    0
  • Gef Faelden

    Hi Daniel,

    Any update on the ETA for field types?

    Thanks

    0
  • Daniel Aron
    Zendesk Product Manager

    Hi Gef, 

    Actually there is some progress to report. A date field has recently been added to Garden, Zendesks UI component library https://garden.zendesk.com/react-components/datepickers/. Now that this is available we can work on adding it to the Web Widget. No ETA just yet on when that will be though. 

    Are there field types other than a date field that are a priority for you? 

    0
  • Gef Faelden

    Having a regex field is actually much more a priority to my use case.

     

    Thanks Daniel!

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  • Stacy Win

    I agree with Gef, the regex field type is a priority for me

     

    0
  • Alejandro Colon

    Nicole S.

    Can we get a Zendesk 2020 update on this?

    0

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