New Tickets created don't arrive at user

2 Comentarios

  • Kamila Koppe

    Hi Marrit, 


    Thanks for reaching out.

    By default new created tickets are sent to the requester by the trigger Notify requester of received request.

    I would like to have a closer look at your account and an example ticket to see, why the trigger wasn't activated in your case.

    Can you please send an email to with your subdomain and the ticket example so we can investigate that.

    Thanks in advance,



  • Marrit

    I will and refer to this article for reference!


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