New Tickets created don't arrive at user
Hello,
We have a voicemail inbox. If we have to reply to those users, we send them a new created ticket from Zendesk.
Even though we put an assignee to it, these emails don't seem to arrive at the user. I've put myself in CC and didn't get the email as well.
Could you please advice how to make this work? Or otherwise disable this function? Because it doesn't make sense that I have the option to create a new ticket, but it will never arrive at the destination.
Thanks!
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Hi Marrit,
Thanks for reaching out.
By default new created tickets are sent to the requester by the trigger Notify requester of received request.
I would like to have a closer look at your account and an example ticket to see, why the trigger wasn't activated in your case.
Can you please send an email to support@zendesk.com with your subdomain and the ticket example so we can investigate that.
Thanks in advance,
Kamila
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I will and refer to this article for reference!
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