We have a voicemail inbox. If we have to reply to those users, we send them a new created ticket from Zendesk.
Even though we put an assignee to it, these emails don't seem to arrive at the user. I've put myself in CC and didn't get the email as well.
Could you please advice how to make this work? Or otherwise disable this function? Because it doesn't make sense that I have the option to create a new ticket, but it will never arrive at the destination.
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