New to using Talk
We have 5 agents set up with Talk enabled. When a call comes in and the first agent declines the call, the caller is sent to voicemail. How can we set up the system to try the next Talk enabled agent after the first agent declines?
Also, is there a way to set the hierarchy of which agent is notified of the call first?
Thanks!
-
Hi Heidi
It shouldn't go straight to voicemail. Maybe something is of in your queue limit settings. It should work as described here: https://support.zendesk.com/hc/en-us/articles/229415607-How-are-calls-routed-to-my-agents-in-Zendesk-Talk-
Iniciar sesión para dejar un comentario.
1 Comentarios