3 Comentarios

  • Nicole S.
    Zendesk Community Team

    Hey Rovi -

    I'm going to move your question over to the Integrations topic. 

    0
  • Rovi Roy Cruz

    thanks Nicole

    0
  • Becca
    Zendesk team member

    Hi Rovi - 

    We typically see this error when a customer is attempting to setup the Zendesk for Salesforce integration and is using a Salesforce plan that does not include access to the Salesforce API. To use the integration, access to the Salesforce API is required. Here's a link to a resource to help determine if your Salesforce account includes API access - https://help.salesforce.com/articleView?id=000005140&type=1  

    If this does not appear to be apart of your issue, I'd recommend submitting a ticket to support@zendesk.com to look into this further.  Thanks!

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