Separate shortcuts for departments
CompletadaI'd like to request the ability to have separate shortcuts per department. We are creating a second department in live chat and will be doubling the number of shortcuts we have created. This will be causing our reps to take longer finding the shortcut they need to use as they will have to weed through another department's. Since we have many similar shortcuts, this can cause a lot of confusion if the wrong shortcut is given by the wrong department.
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Comentario oficial
The feature is available now.
Announcement Post:
https://chat.zendesk.com/hc/en-us/articles/360001805048Help Center Articles :
1. Inserting common phrases with shortcuts : https://chat.zendesk.com/hc/en-us/articles/212016488-Inserting-common-phrases-with-shortcuts
2. Recipe: Updating chat shortcuts with the new enhancements : https://chat.zendesk.com/hc/en-us/articles/360001793528 -
Hello Carlene
We have opened up Early Access Program for Shortcut Enhancements. Now you can create personal shortcut, department shortcuts and global shortcuts. Apart from these there are many more functionalities we are including in this beta. Please sigh up.
Thanks
Shashank
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