Problem with access Guide

4 Comentarios

  • Amie B

    Hey Michal,

    On the subscription page, have you tried to actually upgrade your subscription? When you're in the upgrade window, it should then let you select the Guide Lite plan to subscribe to. Once subscribed you should then be able to access the HC. 

    Let us know how you go? 

    Best,

    Amie

    1
  • Amie B

    Hey Michael,

    Thanks for letting me know. If that's the case, I would recommend for you to reach out to Zendesk Support directly so they can help you further with this from here. They may need to make some changed on the back end to help guide lite plan to be applied to your account. 

    In your ticket, let the support team know that this is a subscription issue and it's not something which the ZD community can help you with directly, so you need Supports help to get it resolved asap. 

    You can submit a new ticket to them from here: https://support.zendesk.com/hc/en-us/requests/new

    Hopefully they'll be able to sort you out from there. :)

    Best,

    Amie

    1
  • Michal Piatkowski

    Hi Amie

    Thank you for the fast replay.

    Yes, I was trying to upgrade my subscription, but when I access to the update page I can only buy subscription for the next year (I bought Essential for 12 months before).

    Probably I didn't choose Guide and simply buy essential? I think..

    Can I do something without upgrading plan to the next 12 months?

    Best Regard

    Michal

    0
  • Michal Piatkowski

    Hey Amie

    Thank you very much for quick response.

     

    I've got it, thank you for the link. I will try ask about it directly to support.

     

    Best Regard

    Michael

     

    0

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