Re-open solved tickets to original group, but not assignee


2 Comentarios

  • Jacob J Christensen
    Community Moderator

    Hi Tracy,

    Welcome to the community! 👋

    I assume when you say original group, that you mean the group it is already assigned to?

    You should be able to achieve this using a trigger with the following conditions and action.

    I hope this helps.

  • Tracy Chavis

    This was very helpful. Thank you!


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