We enabled and tested the agent workspace in our sandbox and were shocked to see that we cannot disable the emojis for agents. We currently have them disabled in production and do not want agents to have access to emojis. I opened a support case with Zendesk to ask about it and see if there is a way to disable emojis. We were told that "Unfortunately, the emoji icon in Agent Workspace is hardcoded by our developers. We currently don't have another way to remove this feature as it is a system native behavior."
Is there any workaround at all to this? If not, we would like to submit feedback to please make this a configurable option in agent workspace as it is now.
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