I am trying to role out the new messaging with Zendesk to take the place of our current true chat platform ( velaro.) In trying to role this out I am noticing that IF a chat is initiated off a Brands website, the notification HUD shows that queued chat to ALL logged in agents, even ones outside of that brand. We should be able to create a notification trigger that allows us to set who gets notified based on Brand or even group. One of the biggest limitations with Zendesk is having the multibrand features but not the true capability to keep those brands separate if you would like to.
Iniciar sesión para dejar un comentario.