We're seeing that with the Broadcast system of claiming chats, in which more than one agent can claim a single chat, leading to the customer seeing many agents piling in.
Is there a way to ensure that after a ticket has been claimed, that the chat notification will cease to be able to be accessed by other agents?
That would be ideal, as it can be confusing for the customer to see their chat window have someone leave, they may think that the agent they are speaking to has left the conversation!
Let me know if there are any solutions to this!
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