Show suggested articles from other help centers within the company

4 Comentarios

  • Kalle Windefalk

    +1

    0
  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    Julian Rios Thank you for the feedback! I have taken note and will feed it into our planning and prioritization though I cannot at this point promise when we may add this functionality.

    If this was the default behavior that results from all multi celp center search configured help centers would show in the article suggestions, would you need the search results that are not from the current help center to indicate that somehow or not?

    0
  • Julian Rios

    Gorka Cardona-Lauridsen, Thanks for your comments.  From my point of view, I wouldn't need to show if they are coming from other help center.  Showing the suggested articles will be enough as if it were coming from one help center.

    0
  • Robin Johns

    +1 

    We have brands for different services, however, a customer may have access to multiple brands. Being able to have the 'Suggested Articles' scan all help centres would be hugely beneficial. 

    0

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