- What is the problem?
We can not measure which internally (for our agents) published articles are linked in tickets
- Why is it a problem?
We can not see which articles are used the most and thus needs to be completed and published to the users
- How do you solve the problem today?
We used to have a report in Good data for this but that one is gone now
- How would you ideally solve the problem?
Be able to report on linked ticket in a sprecific section where the article has the visible to: X
- How big is the problem (business impact, frequency of impact, who is impacted)
We miss the top trending internally publsihed articles that are linked in ticket
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