How to reassign active chats?
With agent Workspace, is there a way to reassign a chat that is being served by an agent that is no longer available (ie system or internet issues) leaving the customer idling?
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Hi Jessica,
This feature isn't available at the moment but I was able to find out that we do have plans on incorporating this into our feature offerings. At the moment I can't provide any timeline, but I would suggest keeping an eye out and subscribing to our Product Updates page to get notified. Cheers~!
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