Response to emails no longer includes a copy of the email body


1 Comentarios

  • Jacob J Christensen
    Community Moderator

    Hi Mike!

    I hope I'm understanding you correctly, let me know if I'm off the mark 😉

    A little over a year ago there was an update to suppress certain placeholders from adding content to emails at ticket creation - this is to prevent someone from using a Zendesk form to send spammy/phishy content to users.  

    There's an article here that explains it better than I can:

    Hope that helps you out.


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