Show ticket form only for certain customer

2 Comentarios

  • Jacob J Christensen
    Community Moderator

    Hi Maarten,

    I believe this is a common use case, I haven't done it myself, but this article should take you through the required steps:
    https://support.zendesk.com/hc/en-us/articles/204579603-How-can-I-hide-ticket-forms-based-on-a-user-s-organization-

    Hope this helps!

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  • Maarten Wildeman

    Hi Jacob,

    Thanks a lot!

     I found this myself also but i think this is the other way around, isn't it?

    With this code

    • all forms are visible for all users, also unauthorized (which are using our support page too)
    • forms are hidden for a specific organization mentioned in the inserted code

    I cant find any solution to make a specific form only available to a specific organization.

    I am not into coding but a solution that could be coded is:

    - Hide all forms for everyone

    - Show specific form for specific tags

    - Give specific organizations specific tags

    Reading the support articles this is a feature wished for by many users.

    Thanks again for your help Jacob!

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