Hi I'm currently trying to separate tickets by its previous updates.
For example, I want to identify ticket IDs that have been updated to have a "High" priority at least once in its lifetime (the tickets' priority then is changed back to normal after some more checks and investigations).
But other than that I also want to know every single update for each ticket IDs that meet that criteria.
Filtering with "Update Ticket Priority" or "Changes - New Value" to "High" would only show the updates that have "High" priority meanwhile as I said before, I also want to show all of the updates of the said ticket IDs.
Any tips on how I could perform such filter/selection?
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