Tickets solved per agent vs agent group?

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  • Stephen Belleau

    Hey Jade!

    This should be as simple as pulling in Ticket Group as an attribute - either row or column, depending how you want to look at it. Give both options a try and see which you prefer.

    So an example recipe would be:

    Metrics: # Tickets Solved

    Columns: Ticket Group (option A)

    Rows: Assignee Name + Ticket Group (option B - and keep in mind when placing multiple attributes in a Row, you can move Ticket Group above/below the agent name to change how the data is grouped in your table)  

    Filters: Date (Ticket Solved) = last x days

     

    That should get you started!

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