Report on Phone tickets created by Agent but not necessarily worked on it

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  • Comentario oficial
    Ram Claudio
    Zendesk Customer Advocate

    Hello Prerana, This should be possible using Ticket updates dataset and not through Talk dataset. Basically, use the (Tickets created) metric and then add rows for:
    -Ticket channel: Talk
    -Updater role.

    Hope this helps.
    Ram

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