Having just gotten access to the live data in Explore I am looking for some filtering tips. For some reason Zendesk seems to have chosen to limit the filtering to only single choice for live data, which is causing some problems for what I want to display.
For our clients, there are multiple brands and also multiple groups. So if I want to display the total number of open tickets for one client, I have no option to do so, as I cannot select multiple brands nor multiple groups in the filter. It is just the radio button selection, no option for choosing more than one.
Since we cannot create any custom live metrics, is there any workaround for this?
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