I'm trying to check the triggers created to assign tickets to certain agents automatically. I want to be able to see how to make them not apply if the agent is OOO. Is there any way to control this? even if it's with extra triggers.
Ex: all the tickets from requester D will be assigned to agent F
In case agent F is OOO, those tickets should not be assigned to agent F.
Iniciar sesión para dejar un comentario.