Is there a way to add a CC to the web widget so that a user can enter other team members to copy on the ticket?

2 Comentarios

  • Andrew J
    Community Moderator

    Not in the standard one.
    Possibly if you build your own with the API.

    0
  • New York State Education Department

    Hi,

    I use the Web Widget in applications and webpages. Zendesk should add CC for users to add contacts. The previous version had a CC box for users to enter CC's.

    My Customers/Users are always asking for it to be added.

    0

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