PLEASE VOTE IF YOU NEED TO EXPAND THE LIMIT OF FACEBOOK PAGES INTEGRATION
Currently, Support Suite accounts are eligible for 15 Facebook Pages with private messages. According to this article. Whereas, some accounts have multiple different brands added to Zendesk and their own Facebook accounts. Unfortunately, there is a limit of 15 Facebook pages that can be connected to Zendesk.
In short, Zendesk allows you to connect up to 300 different brands but it has only the capability of adding 15 Facebook Pages.
Ideally, there shouldn't be a limit since many brands have their own Facebook accounts these days.
I have been informed that it depends on Facebook and Facebook applies this limit but I believe that Zendesk could find a solution for it if we can show them a demand for it.
I personally have checked around 10 different ad-ons, third-party solutions but none of them suits us. The majority of them offers chat bots or they are just simply a way too expensive.
Let's see how many of us need it, give a vote if this limit affects you too.
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