Send a Side conversation by Email / Forward by Email (3 dots on the comment) to a 3rd party e.g. Light Agent, the light agent receives an email without a link to the original ticket number on Zendesk.
Steps to reproduce:
Create a new Side Conversation by Email > To = Light Agent > the light agent receives an email without the ticket number, and thus, he cannot associate the notification with the original ticket, and read more information about the ticket.
we created a macro that opens side conversation and adds the ticket ID, but we wish that the ticket ID will be added automatically when creating SC by email from the SC button, or Forward By Email (3 dots next to a ticket’s comment).
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