Hi, we are developing a ChatBot and we want it to be enabled only when real user agents are offline, or when the queue increase.

In a normal situation where all the agents can handle the chat without a too big queue we want that the bot remains idle. 

We want also to be able to disable the bot whenever we want, and to switch to a human agent or a department if the bot is not able to help the user.

Is it possibile using Conversation / Chat / Real Time APIs? Which is the best way to achieve this use case?