Calculating time between status updates

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2 Comentarios

  • Chandra Robrock
    Community Moderator

    Hi Britta Felzmann! If you're looking for the average time it takes for a ticket to move from the Open to Pending status, I'd recommend using the Ticket Updates dataset.

    For Metrics, you can select AVG(Open status (min)) and then filter based on the Update Ticket Status is Pending. That should allow you to see how long it takes for a ticket to move from the Open to the Pending ticket status on average.

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  • Britta Felzmann

    Hi Chandra Robrock, thank you so much for the help. It works great!

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