Recently Viewed tickets for agents

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10 Comentarios

  • Comentario oficial
    Jake Holman
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    Hey Julia,

    There is exactly what you describe, but we do a really good job of hiding it.

    If you place your mouse over the "+ add" tab, you'll see a list of your recently viewed tickets.

    We're working on making that list both longer, and far more obvious on how to reach.

  • Julia Gilinets
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    Fantastic - thanks, Jake.

    0
  • Stephen Musgrave
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    I found the recently viewed list under the "+ add" tab quite by accident. Completely unintuitive. Can we have a "view" added for recently viewed?

    0
  • Erin Boyle
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    Hi Stephen - this is definitely something we've talked about and want to do in the future. We totally agree that the current experience is unintuitive, and not altogether useful in its current state. We don't have anything in the works right now, but this is very much on our radar.

    0
  • Stephen Musgrave
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    Thank you, looking forward to it.

    0
  • Hillary Latham
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    It would also be helpful to be able to search over viewed tickets in the advanced search.  Sometimes our agents know they looked at a ticket last week, but can't find it otherwise.  The dropdown only includes the last five viewed tickets.  A keyword search in the advanced search would help.

    0
  • Mindaugas Verkys
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    This should be also on reports side. For example to follow-up agents, sometimes we need also to know when ticket has been opened and left without any updates. 

    1
  • Igal Dar
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    Looking forward for an implementation in Views.

    Is this still on the roadmap ?

    0
  • Brett - Community Manager
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    Hi Igal,

    Since this is a completed feedback post, I encourage you to create a new post in our Support Product Feedback topic if there are additional features you're looking for within Views.

     Thanks for taking the time to share this with us!

    0
  • Brett - Community Manager
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    Comments have been closed on this Completed Feedback request.

    0

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