Examples of sites using Zendesk as their primary Knowledge Base

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84 Comentarios

  • Jessie Schutz
    Zendesk team member

    Hi Roger!

    To add to Wes's response, the customer you referenced above is actually still using our old platform, the Web Portal. All customization in the Web Portal is achieved through CSS, and because the Help Center is built completely differently, the process of customization is different as well.

    This particular Web Portal isn't actually that much different from the default layout of the Web Portal. They changed the color scheme and added some buttons, but the layout is essentially the default.

     

    Hope that clears things up!

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  • Jessie Schutz
    Zendesk team member

    And here's a direct link to cex.io's Help Center: https://support.cex.io/hc/en-us

    You can see how they were able to customize it to coordinate nicely with their primary website.

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  • Adam Goolie Gould

    @mark, @jessie

    Really nice job on CES IX.  Do either of you know if that was done in house or with a consultant?  If consultant, who?

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  • Wes Drury

    @Adam - I can tell you that alot of work was put in creating that HelpCenter.  There is tons of custom Jquery/JavaScript and CSS in there by the looks of things.  Great job @Mark.

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  • Adam Goolie Gould

    @Wes yes I know... I'm very impressed.  I know how much work we put into our heavily customized HC support site (http://support.lytro.com) and CES IX is, I have to say, a cut above...  Interested in knowing who did it!  

    Currently, I'm really embarrassed for our form landing page and look/feel which is pure stock HC.  Quite into what CES IX has done.

     

     

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  • Wes Drury

    @Adam - I'm sure I could replicate some of it but just don't have the time as I'm working on another HelpCenter at this time.  You can do alot through the API by pulling in categories, sections, and articles and sticking them into an array and calling in on a page but I think the CES IX customization is the most I've seen on any HelpCenter and I've seen and built alot of them.  They did a great job.

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  • Roger Indelible

    Thank you everyone! 

    We will look into this possibilities and may be, will have some further questions again as we have some problems with our layout with the community while doing it on our sandbox site. 

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  • Mark Howson

    Chiming in with ours - https://support.blinkbox.com

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  • kenny visterin

    http://support.dink.eu/hc/en-us

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  • Wes Drury

    @Kenny -  Nice and clean.  The only suggestion that I have is to make the site responsive as I had to scroll when viewing on a tablet.

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  • Sean Cuevas

    Hi Kenny and Mark. Which Help Center theme are you two running?

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  • kenny visterin

    @sean

    Im using the custom theme and have added some adjustments to the homepage. (The 4 sections with the icons and the knowledge base bar)

    Kind regards!

     

    kenny

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  • Jessie Schutz
    Zendesk team member

    Hi Tomáš!

    Your Help Center looks gorgeous! Thanks so much for sharing. :)

    I'm sure a lot of people would be interested in seeing the coding solution you came up with so definitely feel free to post it. If you're so inclined, you could even post an official Community Tip here: Tips & Tricks.

    You can create the post on your own from scratch if you like, or you can use our Community Sharing Form. Just fill it out, and we'll format the post for you and post it on your behalf to save you some time. :)

    Thanks again for sharing!

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  • Francesco De Giampaulis

    take a look also to help.infinitytv.it 

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  • Wes Drury

    @Josh - Looks good and great work!

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  • Josh Greenwald

    @Wes thanks for the kind words. We are always looking to make it better and have a new phase for the mobile experience rolling out soon.

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  • Jennifer Rowe
    Zendesk Documentation Team

    @Josh - Yes, it looks great. Nice clean design!

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  • Justin Hamilton

    @Josh -- SwiftKey HC has the best homepage design I've seen.

    Shameless plug...worked a bunch on support.coachup.com earlier this year. Going to "borrow" some ideas from the SwiftKey homepage when I circle back on improvements.

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  • Josh Greenwald

    @Jennifer thanks

    @Justin feel free to borrow - that is definitely a compliment. Our customers are largely on mobile so building a genuine on-brand experience for these devices was a focus. 

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  • Josh Greenwald

    Ivan - That looks pretty smooth, definitely would not assume its ZD by just looking at it on the surface.

    Our team has tweaked the SwiftKey HC once more with a new header image.

    Also a new guide content style. It has navigation modules on the right and next buttons at the bottom of each entry. 

     

     

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  • Mark Fly

    One of our hubs...

    https://support.smartbidnet.com/hc/en-us

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  • Sherman Dickman

    Postbox at https://www.postbox-inc.com/support

     

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  • Steve Wiseman

    I think it's about time I showed some of the HCs we have done for our customers. The additional features these HCs offer are:

    • Predictive text
    • Dropdown text (good for Troubleshooting and FAQs)
    • Better management of videos (see ControlUp video section)
    • Left navigation menu
    • Full KB dropdown (as in the Zendesk Support HC)
    • Thumbnails for images and videos.
    • Indented numbering (not just 1 level)
    • Collapsable/Expandable feature in articles
    • Adding a 4th level of hierarchy, rather than 3

    Take a look at these examples:

    Contact me at swiseman@contextengage.com if you want to know more about creating Help Centers with design and/or features like the above. 

    Steve

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  • Support

    I've updated our previous support site with this one:

    http://support.dink.eu/hc/en-us

    Hope you guys like it!

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  • Timothée Hostettler

    Please take a look at support.intusdata.ch

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  • Timothée Hostettler

    http://support.dink.eu/hc/en-us is great

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  • James Rago

    Here is ours that we worked on a bit.

     

    https://support.kemptechnologies.com/hc/en-us

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  • Laura Forné Elkow

    Hi all,

    We've just launched our new Help Center :) We're really happy with it, check it out https://support.komfo.com/hc/en-us 

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  • Jessie Schutz
    Zendesk team member

    Thanks for sharing, James and Laura! They look great!

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  • Nicole S. - Community Manager
    Zendesk Community Team

    Slack uses Zendesk to for their Help Center: 

    https://get.slack.help/hc/en-us/

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