Add 'Remove cc' trigger/automation action

152 Comentarios

  • mpe
    Acciones de comentarios Permalink

    +1 this would be very helpful. 


    Our use case would be similar to a one time comment, as we often need input from co-workers or other departments, while at the same time they don't need to be CC'd on everything else (they're usually not involved and don't care beyond that point). Manually removing the CC after requested help has been given is not user-friendly and is tiresome.



  • James Pitcher
    Acciones de comentarios Permalink

    + 1 here - Customers often add our team's DL email to cc (usually in an attempt to get a faster response 😊), so we want to remove this automatically on any ticket, otherwise the whole team keeps getting emailed updates.


Iniciar sesión para dejar un comentario.

Tecnología de Zendesk