Allow articles to be posted to multiple sections

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356 Comentarios

  • Josh Clayton

    Huge +1 for us, too.  Please, please, please add.

    1
  • Mark

    Huge +1 for us.  Make this happen PLEASE!!

    1
  • Andrew Dahl

    Thanks for all the great feedback on being able to post the same article in multiple sections. We like this feature so much that we've added it to the roadmap for Help Center.

    Unfortunately I can't give a timeline, but this thread will be updated when we have more details to share.

     

    1
  • Marci Abraham

    O happy day!!! Looking forward to news of a timeline!!

    1
  • Brooks Dougherty

    +1 - Really looking forward to this feature as well.  

    1
  • AdminUser

    +1 This request has been out there for almost 2 years and it's a core feature that should be included!! Forums are often intertwined and it's necessary to be able to post or link the same items in multiple locations

    1
  • Sue Armstrong

    We'd find it really useful too.

    1
  • Sandie

    +1 for beta testing it.

    From a data perspective this ought to be simple, so it's continued absence is worrying.

    1
  • Dan

    I'm a totally newbie, just getting started with Zendesk, but this seems like a basic feature.

    Couldn't using "tags" allow for an article to appear in multiple places?

    https://support.zendesk.com/entries/20011393-Using-tags

    https://support.zendesk.com/entries/26970356-Add-tags-to-Help-Center

    1
  • Chris

    We absolutely need this functionality.  Thanks!

    1
  • Jamie Atkinson

    +1 from us, this would be HUGE for us!

    1
  • Chris

    Is there an update to this feature being "on the roadmap" yet...please?

    1
  • Jennifer Bucci

    Ditto on the #1!!!

    1
  • Doug Begle

    also when content spans multiple release versions.  

    1
  • Michael Ferry

    This request here would solve most of the problems you've been discussing above: https://support.zendesk.com/entries/22164846-Usage-of-Dynamic-Content-in-Forums

    The only way it would fall down is with articles appearing twice in the search results. It would look untidy but shouldn't cause too many issues.

    If you could all go and "Me too!" that, it would be great as that's exactly what we need!

     

    1
  • Allen Hancock

    We have an article on how to setup our Zendesk integration.

     

    Should it go in our Integrations category?  or in the Setup area... Both!

    1
  • Maria Nørgaard

    Any article that belongs in a specific section/category as well as an FAQ-section/category.

    Or articles for internal as well as external use e.g.

    1
  • Kait Sweetman

    For us, the problem is that you cannot permission at the article level. Therefore, we might have a "West Coast FAQ" and an "East Coast FAQ" section. Some articles within will be unique, but some will be copies. So - we would like to post the same article in multiple sections.

    If we could permission at the article level, it would relieve some of the stress, but it would still be helpful to post articles in multiple sections.

    1
  • Brooks Dougherty

    Use Case: we have one article that we want to live in an FAQ forum as well as under the appropriate Forum about the specific feature, and we don't want two separate but identical articles both showing up in our search results!

    1
  • Sue

    Any update to this? This is a very important functionality for our company. We'll use it to link FAQs and user "manual" items to the same support docs. It seems like the only work around options right now are to duplicate the articles (update nightmare) or write custom code (maintenance nightmare). Can you let us know how soon we might expect this? Seems like there are many of us who are willing to tell you we'd like it which surely translates into many many more who aren't taking the time to comment.

    1
  • Rob Saffell

    This is definitely a need. I have to silo my knowledge based on our clients as the data in some cases is sensitive and does not apply to all clients, but applies to more than one.

    1
  • Chris Alfaro

    Bump for this amazing feature request!!!

    1
  • Veronica Apen

    We are hoping that coming soon is not in the far distant future.  We, too, are counting on this enhancement.

    1
  • Howard Parnell

    Perhaps the confusion can be traced to previous responses such as "We like this feature so much that we've added it to the roadmap for Help Center."

     

    I'm now a bit confused myself...

     

    1
  • Primoz Cigler

    +1 for this. We would need this as soon as possible and it is the most painful bug we are experiencing in the whole zendesk.

    1
  • Tony Maninha

    Christian,

     

    There is a disconnect here.

    You need to get together with Dave and get this figured out. You guys need to connect and be on the same page.

    I don't need a ticket for this.

    Back to the subject, I was told by you guys that this was a high priority, it looks it's not.

    Everybody is asking for this because this request is basic functionality, maybe the biggest bug and miss you guys have in the software.
    Maybe your priorities are not in sync with the customer's needs.

    1
  • Chris Alfaro

    This post is getting a bit heavy but I love the passion we have for this product. It is great and could easily be so much better. (sentience edited out) This feature is a huge must. I find it hard to believe we can change the agent interface color before coding this feature. Hope to see it soon. Thank you.

    1
  • Alex Man

    The first post about this was almost 3 years ago, the thread was not silent since then. Highly disappointing. Good thing your competitors are way behind and you can afford yourself to not add this super important feature.

    1
  • Primoz Cigler

    +1 for example

    1
  • Paul Balenzano

    @Zendesk peeps, considering this was submitted in June 2012 and has been requested by so many customers, can we get an update on where (if at all) this is on the development roadmap?

    Thanks!

    1

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