Integration with Whatsapp

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97 Comentarios

  • Comentario oficial
    Nicole - Community Manager
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    Hi everyone! I have a very exciting update for you:

    Announcing the Zendesk and WhatsApp Integration

    This integration is currently in very limited release, but you can sign up to request an invitation to the limited access program.

    We'll continue to update this thread as more information becomes available. 

  • Nicholas Schneider
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    Anthony, have you found a way to have your customer service staff use WhatsApp to support customers?  I would be curious how this could work, been looking at ways for months now 

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  • Chris Dobrez
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    We use Zendesk for our support software and are looking at Whatsapp for fast exchange communication among team members on projects.  It would be great if Whatsapp could launch tickets in the Zendesk application.

    1
  • Odwin Rensen
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    As we surely want to use Zendesk as a 360 degree customer service platform we need to be able to connect to more and more channels beside Twitter and Facebook. WhatsApp being one of them. We therefore would love to see an integration with WhatsApp as a new channel. Come on people of Zendesk/WhatsApp you can do this ;-)

    Best wishes,

    Odwin

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  • Tom Faber
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    Would be brilliant. 

    1
  • Steven Yan
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    Odwin, can you explain that use case more? Does your business have a presence on WhatsApp that is used to service support requests?

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  • Odwin Rensen
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    Hi Steven,

    we are communicating through several social media channels and whatsapp is one we are not using right now but is surely one that is on our roadmap. Zendesk is our platform for communicating with our customers on so many levels, it would be a pity the we have to exclude Whatsapp which is such a big player as it come to social media.

    Best wishes,

    Odwin 

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  • Steven Yan
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    Thanks Odwin. Since WhatsApp doesn't have an official API, we probably won't be able to support WhatsApp as a channel in the near future. There are open source libraries that have reverse engineered their protocol, but it's a risk for us to try to support a feature for our customers with unofficial connectors as the foundation. We're always keeping our eye on viable new channels, thanks for voicing your need.

    1
  • Jaap Meijer
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    I think it becomes necessary. Here in The Netherlands one of the largest magazine companies started with Whatsapp customer care. We want to do the same for our national newspaper, of course integrated with Zendesk.

    2
  • Pablo P Garcia
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    I definitely think this is going to be more and more important. We have just started to use Whatsapp also for customer service, and it would be great to include it in the Zendesk universe.

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  • CL
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  • Gaurav Fulmali
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    http://www.webwhatsapp.com/

    Guess who just got API running.

    We are also looking for Integration with Whatsapp.

    1
  • José Manuel
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    Casengo have this feature:

    https://www.casengo.com/blog/casengo-the-first-customer-service-platform-with-whatsapp/

     

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  • Tom Faber
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    Casengo has it... Even if it there is no official API and can not be provided forever, it would be nice to offer the service even it is just for a year or something. Run it in beta? It is also a very nice marketing for us! I don't think customers will be furious if we explain we can no longer connect through whatsapp. 

    1
  • Amit Rana
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    WhatsApp for PC is now available officially via the WhatsApp Web client. You might wanna check that API.

    1
  • Maxime
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    Hi Amit

    Unfortunately Facebook just announced their desire not to release a public API:

    http://www.programmableweb.com/news/whatsapp-will-not-release-public-api/2015/03/30

    Thanks

    Maxime

    0
  • Leonardo Elizeche
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    Hi there (Zendesk Support)

    really is very import have Whatsapp into Zendesk Channels.

    Every time more and more customers demand one Whatsapp channel..

    Checkout CASENGO Solution pls!!!!

     

    1
  • Rudy
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    +1 for adding Whatsapp to Zendesk for customer support!

    1
  • Charles Gichuki
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    Hi you can also check out this product

    https://app.ongair.im/

    They have a working Zendesk plugin that allows you to receive and send Whatsapp messages from your Zendesk dashboard.

    And you keep your current Zendesk Workflow.

    2
  • Andrea Saez
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    I still find this fascinating. Could anyone explain to me what kind of service you run that would require Whatsapp support?

    1
  • Alex Ribeiro
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    Hi Andre Saez, 

    30% of all my tickets are originated from WhatsApp and is growing up!

    Here in Brazil customers place orders through whatsapp.

    Please help us, Casengo have this feature! 

     

    1
  • Alex Ribeiro
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    1
  • Andrea Saez
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    Obrigada Alex :) And that is amazing, I never even though this could be a viable option. The more you guys vote on this, the more the Zendesk team will value it. This definitely sounds interesting!

    1
  • Charles Gichuki
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    Ongair has a working WhatsApp to Zendesk integration,

    We are also about to launch a WeChat to Zendesk integration

    You can sign up here...

    https://app.ongair.im/

    2
  • Nicholas Schneider
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    @charles I signed up for ongair just now.  Hoping I get some sort of email or something to pursue this further, there is not much information on the website you linked to.  Also looked for "ongair" in zendesk marketplace but it is not listed anywhere yet.  Any further input on how to get started with ongair would be great.

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  • Charles Gichuki
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    @nicholas you signed up on the launch rock landing page, i was testing that out. not working very well. Please sign up here

    https://app.ongair.im/

    You can reach out with any questions you have at hello@ongair.im

    We are not on the Zendesk marketplace yet.

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  • Alex Ribeiro
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    Someone who is using the Ongair service can give us a feedback?

    2
  • Gina Briceño
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    Someone know if Ongair is already working with Zendesk, and how this integration is working?

    I signed up for ongair so they sent me an email that will contact me soon to continue the registration,but I've been waiting and still not getting any additional information.

    1
  • Rene de Haas
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    Yeah! We are testing with Ongair. Works as promised by Ongair :)

    Great support as well.

    1
  • Maurice
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    Hello Rene de Haas, are you Dutch?

    1

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