Stopping the reopening tickets by a ' Thank you ' response.

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  • Hi everybody,

    My name is Tamir from getadelante.com, we're a Zendesk Select implementation partner. We've just released an add-on for Zendesk that solves this issue. Essentially what we do is look for an exact match to a pre-defined set of 'Thank you' phrases in every language, and if we find an exact match- we solve the ticket again so the agents don't have to solve it themselves. If we don't find an exact match, we run this through an AI platform that analyzes the intent of the user, and place a private comment on those tickets to suggest to the agents it's a 'Thank you' only response and they can immediately close the ticket.

    You can find out more about us and the add-on here: https://getadelante.com/thank-you/ . Let me know if you have any questions and I'll be happy to answer!

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