Hi, I've seen a few people asking for and commenting on the inability to add columns to the request table in the my activities page in the new help center, this would be a great feature as we need to be able to display some of the custom end user visible fields to the users in the request table (since its a summary table). We've had quite a few queries from end users wanting to use this feature. An example of this is that we have a custom field which tracks the product the user is logging a ticket about, it would help the end user to be able to filter by this field. Currently we are now having to alter the subject line of the tickets to include the product name applicable to the ticket which understandably is a real pain.
Please, please??? :)
Iniciar sesión para dejar un comentario.