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How to hide Help Center Community topics by language (Gather)

Andrea Saez

At this time, the HC Community is treated differently than the rest of the Help Center - especially when it comes to supporting multiple languages. With the Zendesk team, we came up with an awesome little hack that will hide certain topics based on languages, so that only people using that specific language will be able to see relevant information.

In your HC settings navigate to the JS tab and insert the following code:

// Hides Topic other language from the topic-list
var cpt = 0;
switch(currentLanguage) {
case 'Français':
cpt = 0;
$("ul.topic-list li").each(function() {
if(cpt & 1)
$(this).hide();
cpt++;
});
break;
case 'English (US)':
cpt = 0;
$("ul.topic-list li").each(function() {
if(!(cpt & 1))
$(this).hide();
cpt++;
});
break;
}

 

For every additional language, you simply add 

break;
case 'LANGUAGE': // Enter language here
cpt = 0;
$("ul.topic-list li").each(function() {
if(!(cpt & 1))
$(this).hide();
cpt++;

 

This will hide topics being viewed, but it will not hide the topics when submitting a new idea in the Community. 

The good news is, however, that the topic the user decides to post in is indeed the default choice in the submit form, so they should not be exposed to any other topics anyway.

 

31 Comentarios

  • Jennifer Rowe
    Zendesk Documentation Team

    Another great tip, Andrea! Thanks for sharing it.

    0
  • Eva Casado de Amezua

    Andrea, that sounds great, but added the code to the JS file, inside (document).ready(function(), and it's not working. Any silly mistake from my part?

    We'd love to see this little hack working, since our community is multilingual.

    0
  • Andrea Saez

    Eva,

    I don't have it under (document).ready(function(),

     

    I have this

    // JQUERY

    $(function() {
    var currentLanguage = $('.language-selector a:first').text();

    // Hides Topic other language from the topic-list
    var cpt = 0;
    switch(currentLanguage) {
    case 'Français':
    cpt = 0;
    $("ul.topic-list li").each(function() {
    if(cpt & 1)
    $(this).hide();
    cpt++;
    });
    break;
    case 'English (US)':
    cpt = 0;
    $("ul.topic-list li").each(function() {
    if(!(cpt & 1))
    $(this).hide();
    cpt++;
    });
    break;
    }

    0
  • Raphael Michel

    Hey @Andrea - any chance you can explain in more detail how this works? and where exactly I need to add the JS? and the JQUERY?

    Thanks!

     

     

    0
  • Andrea Saez

    Raphael,

    What this is doing is it's basically filtering all languages based on the user's language preference. If the user is using, for example, the French version, then when they land on the community they will ONLY see topics created under the French side of the Community.

    The entire code goes in the JS tab. Be careful of where you add it ;) brackets are important!!

    0
  • Raphael Michel

    Thanks for the really quick answer. 2 more short questions:

    • Do I need to add this part:

    "// JQUERY

    $(function() { 
    var currentLanguage = $('.language-selector a:first').text();"

    • How does it know what topic is which language? I thought topics within communities in HC did not have a language associated with it?
    0
  • Andrea Saez

    Hi raphael,

    // JQUERY

    $(function() { 
    var currentLanguage = $('.language-selector a:first').text();

     

    I think that part belongs to another piece of code that I accidentally pasted over :P My apologies!

    0
  • Raphael Michel

    Still can't get it to work. But then again I am not sure I am understanding how it works. 

    How does it know what language the topic is in? I thought that topics did not have a language associated with them.

    0
  • Andrea Saez

    Raphael, it's based on the language the topic is created in. 

    0
  • Raphael Michel

    Thanks @Andrea. Just curious is there any way to test this out? I can't seem to do it because my HC hasn't been formally launched.

    I don't want to do that yet though because of this community issue I have were all topics are viewed to everyone. I would hate for this not to work after i turn it on and not work. (Unless there is a way to revert back to web portal).

    0
  • Arthur Mori

    Hi Raphael,

    You can try by clicking on 'Customize Design' once inside the customization page, at the bottom right of this you can see the option to view any customization by role (Agent, Anonymous or End_user)

    1.png

    Also, in case there is any issues with your HelpCenter, you can have your account be reverted back to WebPortal by emailing us at support@zendesk.com.

    0
  • Larisa Moore

    I added the suggested code for each language that has a community, am previewing as an end-user, but I'm still seeing all of the migrated content regardless of language. Is it because it's migrated instead of newly created?

    I'd be OK with having one community forum per language if there were a way to arrange them on the page so the English ones would be on top--why can't you arrange your Community sections the way you can arrange your Knowledge Base sections? (And is there anyway to quickly move or delete community posts in Help Center?)

    0
  • Jessie Schutz
    Zendesk team member

    Hi Larisa!

    There's an active post about making the Community more in line with the rest of Help Center in terms of both form and function: Allow Customization of Help Center's Community section. This request is marked as Planned, and we're in the process of improving the Community experience for end-users as well as HC managers. 

    I'd encourage you to follow that post so you can stay updated on events as they unfold, and to vote and share your use case in the comments!

    0
  • carlos

    Was anyone able to get this to work for their help centers? If so then can you please send me a link to your site?

    Thanks!

    0
  • Eva Casado de Amezua

    Hi Carlos,

    We could make it work, but right now we have our Community disabled, as it did not fit our needs. Anyway, the code implementation is not straightforward at all. Let me explain how we did it:

    The first thing you need to bear in mind is that displaying multi-language Communities will only work reliably with two languages... at least, as far as we know, and we invested some time on this topic.

    Second, you need to make sure that the sections in the community are created in a given order, so if you count all of them, those in the first language (let's say it's English and call it L1) are odd numbers, and those in L2 are even numbers.

    Then, you need to implement your own version of the code as explained above by Andrea (get a front-end developer to do it, it's the fastest way). The code is supposed to count the sections in the community and display only those numbered with odd numbers, or reverse.

    Good luck!

    0
  • Jennifer Rowe
    Zendesk Documentation Team

    Thanks for helping, Eva! 

    0
  • Eva Casado de Amezua

    A pleasure, Jennifer! Given all the help we receive from your team, I thought it was a good opportunity to give back a bit :)

    0
  • Giovanna Russo

    Hey there, I would like to know if it is possible to hide the Community section for ONLY a language section of the help center.

    E.g. I would show the community for the IT users and hide it for EN users. It is possible? Not only some topycs as you explain there, but the whole community section.

    Thanks everybody would answer me. 

    :)

    0
  • Giovanna Russo

    Hey there, here I am again:

    there is something I miss in these instructions. How the JS code would recognize the topic language?

    Is there a way to set up it (as we can do with the HC articles) or add it as hidden information in the html code of the topic, or something else?

    Thank you!

    0
  • Andrea Saez

    switch(currentLanguage) {
    case 'Français':

     

    This is how the language would be filtered out.

    This works solely on language, not on role. That would be another hack I'm afraid!

    0
  • Emilie LE NOAY

    Where did this page disappear? Allow Customization of Help Center's Community section.

    0
  • Jessie Schutz
    Zendesk team member

    Hi Emilie!

    That post was in our Product Feedback topic, and as been archived because we've rolled out the functionality requested in the thread. You can find out more about this in these articles:

    0
  • Nathan

    Hi !
    Is this still working ? 
    I can't find out where to put the code in my HC :)

    0
  • Trapta
    Community Moderator

    Hi @Nathan Balencie,

    You need the put the code at the bottom of your script.js file right above the last line (if you are using Copenhagen with no customization).

    Let me know if this solves your issue.

    Thanks

    1
  • Nathan

    Hi @Trapta

    I was in the good place, but it doesn't work..

    I am both not using Copenhagen and I have customization ahah.

    I use Braden with some customs, maybe it can't work with it.

    0
  • Trapta
    Community Moderator

    @Nathan,

    May you please share what issue you are facing? If you share the screenshot or the URL then it will be great.

    Thanks

    0
  • Nathan

    @trapta

    First, here is the link of my community (it's nearly empty because it's still a test) https://support.geev.com/hc/en-us/community/topics

    As you can see, this is the english part on my HC, but you can see French posts / Topics. That's is what i want to prevent.

    So, I just pasted what Andrea did on his first post on my settings. And i published. (as you can see on the screenshot below)

     

    But when you go on community, you still can see everything, in FR or EN.

    Maybe i'm doing it wrong, don't hesitate to tell me !


    Thanks for your help

    0
  • Trapta
    Community Moderator

    @Nathan,

    Please paste the code at line no. 183 in your script.js file and let me know how it goes for you.

    Thanks

    Team Diziana

    0
  • Nathan

    I just tried, but i don't see any change.

     

    So, maybe the problem is me, and my understanding about this code.

    Here what i want to do : 

    If a user come to my HC, in community space, in French, i want him to see only french topics. (Posted by others, or by admins)

    Same thing about an English user : I want him to see only English topics (or nothing if there is no topic in English).

    Here is the question : How does this code recognize the language ? Do I have to use Dynamic content ?

    0
  • Trapta
    Community Moderator

    @Nathan,

    I am afraid that it's not possible in Zendesk for now as there is no way to detect that the post is in english or other language. One cannot check for post title either as it may vary and could be many.

    Let me know if that helps you.

    Team Diziana

    0

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