• Ryan McGrew

  • 28 de enero de 2019 11:56

  Zendesk Product Manager

  Hey Allison,

  I've just added your account to the EAP.

  Thanks!

• Alyssa Callahan

  • 31 de enero de 2019 19:15
  • Editado

  @Bogdan Andrei Sturzolu

  My company utilizes Guide Enterprise - do you have more information on when the sub-section functionality will become widely available?  Thank you!

• Jaspreet Sahota

  • 2 de febrero de 2019 00:27

  Any update regarding EAP?

• Bogdan Andrei Sturzoiu

  • 6 de febrero de 2019 10:37

  Hey there,

  you can now sign up again for the EAP. We expect to release this to everybody by the end of the quarter.

• Jake

  • 20 de marzo de 2019 23:09

  How can my org sign up for the EAP? We are looking to use this exact capability.

   

  Thanks!

• Bogdan Andrei Sturzoiu

  • 21 de marzo de 2019 08:31

  Hey there!

  the EAP sign-up link: https://support.zendesk.com/hc/en-us/community/posts/360004388648-Sign-up-for-Flexible-hierarchies-EAP

  This is scheduled to GA next week though so almost there!

   

• David Moscol

  • 21 de marzo de 2019 16:27

  Hi Bogdan,

  When the general release happens next week, will this feature be available in Guide Enterprise only?

  Thanks.

• Bogdan Andrei Sturzoiu

  • 22 de marzo de 2019 08:11

  Hi David,

  that is correct, it will only be available on the Guide Enterprise plan.

• David Burke

  • 24 de julio de 2018 21:35

  Only 4 years in the making...

• Christian Colding

  • 31 de diciembre de 2014 12:16

  Hi guys,

  I wanted to provide you with an update. We currently see requests for more levels (even more than 1), less levels and even not having any levels and instead rely on tags/taxonomy to organize knowledge.

  Whether adding another level is the right solution or if we should look at other solutions is still an open question. While another level would solve some use cases, it does not provide the flexibility we know our customers need. My expectation would be that we would rather quickly see requests for yet another level.

  So we need to think about how knowledge is organized in Help Center. No matter what, we want to solve the use case of having more flexibility in categories/sections. For now it's just an open question exactly how we can fix that in the best way.

• Jason Maynard

  • 24 de mayo de 2017 19:06

  Hi everyone,

  We're here and listening, but we haven't prioritized this feature yet. The latest Guide development priorities are history view (audit log for your knowledge base), article revisions (versions and rollback), user segments (easier management of access policies), and Answer Bot (automated article suggestion). We'll keep this on the radar for upcoming priorities.

  Cheers,

  Jason

• Wes Drury

  • 9 de octubre de 2014 15:31

  @Pedro - Currently its not possible to add sub sections or sub category's.  

  Categories - Sections - Articles is how the knowledgeable is structured.

  

   

  This article should help you understand the structure:

  https://support.zendesk.com/hc/en-us/articles/203664346-Getting-started-with-Help-Center

La publicación no admite más comentarios.