Sub-section in Knowledge Base


192 Comentarios

  • Ryan McGrew
    Zendesk Product Manager

    Hey Allison,

    I've just added your account to the EAP.


  • Alyssa Callahan

    @Bogdan Andrei Sturzolu

    My company utilizes Guide Enterprise - do you have more information on when the sub-section functionality will become widely available?  Thank you!

  • Jaspreet Sahota

    Any update regarding EAP?

  • Bogdan Andrei Sturzoiu

    Hey there,

    you can now sign up again for the EAP. We expect to release this to everybody by the end of the quarter.

  • Jake

    How can my org sign up for the EAP? We are looking to use this exact capability.



  • Bogdan Andrei Sturzoiu

    Hey there!

    the EAP sign-up link:

    This is scheduled to GA next week though so almost there!


  • David Moscol

    Hi Bogdan,

    When the general release happens next week, will this feature be available in Guide Enterprise only?


  • Bogdan Andrei Sturzoiu

    Hi David,

    that is correct, it will only be available on the Guide Enterprise plan.

  • David Burke

    Only 4 years in the making...

  • Christian Colding

    Hi guys,

    I wanted to provide you with an update. We currently see requests for more levels (even more than 1), less levels and even not having any levels and instead rely on tags/taxonomy to organize knowledge.

    Whether adding another level is the right solution or if we should look at other solutions is still an open question. While another level would solve some use cases, it does not provide the flexibility we know our customers need. My expectation would be that we would rather quickly see requests for yet another level.

    So we need to think about how knowledge is organized in Help Center. No matter what, we want to solve the use case of having more flexibility in categories/sections. For now it's just an open question exactly how we can fix that in the best way.

  • Jason Maynard

    Hi everyone,

    We're here and listening, but we haven't prioritized this feature yet. The latest Guide development priorities are history view (audit log for your knowledge base), article revisions (versions and rollback), user segments (easier management of access policies), and Answer Bot (automated article suggestion). We'll keep this on the radar for upcoming priorities.



  • Wes Drury

    @Pedro - Currently its not possible to add sub sections or sub category's.  

    Categories - Sections - Articles is how the knowledgeable is structured.


    This article should help you understand the structure:


La publicación no admite más comentarios.

Tecnología de Zendesk