Hi I'm really stuck. I'm not great at building reports to start with. I need a report that will show all tickets within a specific date range and also show the priority level and the time it took to close it in business hours.
So Low, Normal, High, and Urgent completion time frames.
Lows solved within 72 business hours
Normal solved within 48 business hours
High solved within 16 business hours
Urgent solved within 6 business hours
Or I could use something that shows SLA violations at the time of closing for a specific time and priority.
This is basically to see if we are closing tickets in the advertised time frame. CQI stuff.
Thanks for any help I can get!
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