Click to dial

7 Comentarios

  • Jessie Schutz
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    Hi there!

    If you're looking in a user's profile, if you click on their phone number you'll see a drop down that gives you a couple different options, including the option to call the customer.

    This works if you have Zendesk Voice enabled. If you're using a different phone provider, I'm not certain whether it would work, or whether it would be possible to build a customization that would make it possible. I'm going to do a little more research on this for you and let you know what I find out!

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  • Jason Mathison
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    We are interested in adding this exact functionality for our third party telephony integration.  Any luck finding out if it is possible?

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  • Tiffany Rockwell
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    Hi Jason!

    Unfortunately, we currently do not have this feature available for the 3rd party telephone/CTI integrations. 
    Let me know if we can answer any other questions for you.

     

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  • Patrick Hogan
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    The CTI solution Tenfold has a click to call feature. It works on any CRM, any spreadsheet, and any webpage opened in Chrome. We support a number of CRMs including Zendesk: https://www.tenfold.com/integrations/zendesk/

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  • Austin Villanueva
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    Hi everyone, is there any update about this? We are also interested on doing an integration with click to dial without using the Zendesk Talk if possible. Any ideas? 

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  • Michal W
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    @Jessie any update?

     

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  • Jessie Schutz
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    Hi Michal!

    There are a couple different ways you can initiate a call in Talk that don't require manually dialing the number. You can read about them in our Talk documentation.

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