Automations/Triggers in SDK

3 Comentarios

  • Nick Haines
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    Hi Jason, 

    Triggers and Automations will run on ticket creation/updates for tickets created via the SDK just as they would with any other ticket channel, however it's not possible to update a ticket with a comment as part of a trigger/automation Action. 

    To notify your users you can use the "notifications: email user" Action, or update the ticket with a comment, which will then show to the user in the SDK interface.

    Another option would be to use our REST API to automate the action of adding a public comment for the user to see in the SDK interface. More info here: https://developer.zendesk.com/rest_api/docs/core/tickets#updating-tickets

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  • Jozias
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    Hi,

    Is there a way to sent public comments through and automation using external targets?
    My customer use the Zendesk Support SDK and I want to send them auto follow-up messages on the SDK channel.

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  • Devan - Community Manager
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    Hello Jozias,

    Could you please provide a little more detail on what you are trying to accomplish so we can better assist you?

    Thanks!

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