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WYSIWYG editor panel disappeared

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Laura Fu
I've been adding content to our Help Center/Help Desk for several months. It has always presented a basic WYSIWYG editor panel (bold, italics, links, images) to make it easier to format for non-code people. It also let me do CNTRL-B etc commands. When I logged in this morning and go to an article, it's all just plain text. It only accepts the HTML code. There is no editor panel in new or existing articles, and it will not respond to CNTRL-B or other basic commands. I have not altered anything since it was working yesterday, so is this a bug or change in the system? If a change, what do I need to do to get it back? Thank you, Laura

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  • Frits van Dee
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    Same here.... :(

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  • Kath
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    Same for me and even worse a hard return is not leaving a space. Everything I wrote in separate paragraphs and lists is all in one huge blob of text and looks awful.

     

    Any news Zendesk?

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  • Laura Fu
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    Must be a bug! And maybe it's impacting this forum as well, for all the formatting I did in my original ticket are not showing now that I see it on this page.

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  • Vince Hancock
    • Editado
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    Same here as well.

    Testing Zendesk Support forum message editor.

    This is bold.  This is italics.  This link goes to the main support page.

    Screenshot of edit mode:


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  • Laura Fu
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    Sounds like a global issue. I contacted  and they instructed me to email support@zendesk.com. I've provided this thread to them.

    1
  • Vince Hancock
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    Looks like it's back on my end.  Thanks, Laura!

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  • Laura Fu
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    Wow, kudos support! I refreshed my troublesome page at 9:50am CST and the editor had returned. It might be a hiccup, but support quickly responded and then escalated to a Tier 2 (?) so that must mean it's global and they're on it.

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  • Jessie Schutz
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    Hey guys!

    Just wanted to hop in and let you know that our awesome Copenhagen team is working on a fix for this, and it should be resolved shortly. I'll report back when we've got the all-clear!

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  • Jessie Schutz
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    Okay, it looks like this issue has been resolved! We really appreciate your patience while we got things fixed. If you run into any more problems with this, shoot an email over to support@zendesk.com right away!

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