Present newly registered users with a form on first login

4 Comentarios

  • Jessie Schutz
    Zendesk team member

    Hey DJ!

    This is a really interesting use case! I'll see if I can track down someone who might be able to give some insight.

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  • DJ Yoder

    Thanks. at the very least I want to evaluate on login if the user has no tags.  if that's the case, I could even present them with text indicating they need to email us to finalize their account.  that's the less than ideal way to go but would be a better first step than what we have now.  Or better yet, have zendesk put in a notification feature when someone registers for the community!!!!

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  • DJ Yoder

    @Jessie I was able to use JS to redirect users to a third-party form upon login if their tag array was empty.  We then take that form and update the contacts manually with the proper tags and then notify them when they can login to the community. 

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  • Jessie Schutz
    Zendesk team member

    Hey DJ! Thanks for coming back to share what you worked up.

    If you're up for it, you might consider posting a write-up of your solution for our Tips & Tricks section. That way it'll help other users AND you'll get swag! :)

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